Frequently Asked Questions
At 360 Auto Group Inc, we understand that purchasing a vehicle is an important decision. Our goal is to make the process simple, transparent, and stress-free.
Need help? Call 978-690-0603 or visit us at 40 Summer St, Lunenburg, MA 01462.
What type of warranty is included with my purchase?
All eligible vehicles sold by 360 Auto Group Inc are covered under the Massachusetts Used Vehicle Warranty Law, which provides protection based on the vehicle’s mileage at the time of sale.
Coverage varies depending on eligibility and vehicle condition. We also offer extended service contracts through trusted providers for additional peace of mind.
What steps do you take to prepare vehicles for sale?
- Comprehensive multi-point inspection
- Addressing safety and mechanical issues
- Necessary maintenance and repairs
- Road testing for performance
How much is your documentation fee, and what does it cover?
We charge a standard documentation fee of $499, applied to all transactions and non-negotiable.
- Title and registration processing
- Compliance with state and federal regulations
- Preparation of legal documents
- Vehicle history reporting
What additional fees should I expect?
- Sales Tax: Based on Massachusetts state rate
- Title Fee: $75
- Registration Fee: New plates $135 / Plate transfer $50
- State Inspection: $35, required within 7 days of registration in Massachusetts
All fees are subject to change based on RMV and state regulations.
Do you offer financing?
Yes. We work with trusted lenders to offer financing solutions for good credit, first-time buyers, and credit rebuilding customers. You can also apply online for pre-approval.
Do you accept trade-ins?
Yes. To receive an estimate, please provide your VIN number, current mileage, and overall condition. We will evaluate your vehicle and offer a fair market value.
Can I reserve a vehicle?
Yes. Vehicles can be reserved for up to 48 hours with a deposit. Deposit terms will be clearly outlined in the purchase agreement.
Can I take the vehicle to my mechanic before buying?
Yes. A deposit and signed purchase agreement are required before taking the vehicle off-site. The customer assumes responsibility while the vehicle is off the dealership premises.
Do you accept credit card payments?
Yes. We accept credit card payments up to $5,000 toward the purchase. A processing fee may apply.
- Cash
- Certified check
- Financing
Will the vehicle come with a full tank of gas?
Fuel level may vary at delivery. Our goal is to ensure the vehicle is ready for immediate use upon pickup.
Can I drive the car home the same day?
In most cases, yes. If documentation, insurance, and payment are completed, we can often offer same-day delivery.
Do you handle registration and RMV paperwork?
Yes. We assist with registration and handle the necessary paperwork to make your purchase as smooth as possible.
What should I bring when visiting the dealership?
- Valid driver’s license
- Proof of insurance
- Proof of income, if financing
- Proof of residence
- Payment method for deposit or down payment
What are your business hours?
- Monday – Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed
How can I contact you?
- Phone: 978-690-0603
- Address: 40 Summer St, Lunenburg, MA 01462
- Online Contact Form: Available on our website